Privacy Policy

This Privacy Policy describes how Altacore N.V., operating Gamblezen Casino, collects, uses, stores, and protects personal data provided by players and visitors. Altacore N.V. is registered in Curaçao and operates Gamblezen under Curaçao Gaming Control Board licence OGL/2023/109/0075. By registering an account or using this website, you acknowledge that your data will be processed as described in this policy. If you have questions about data handling, contact the support team.

1. Data We Collect

Gamblezen Casino collects personal data through the registration process, account use, and site interactions. The categories of data collected include the following.

Registration Data

• Full legal name
• Date of birth
• Home address
• Email address
• Account password (stored in encrypted form)
• Preferred currency

Verification Data (KYC)

• Government-issued photo identity document (passport, national ID, or driving licence)
• Proof of address (utility bill or bank statement)
• Payment method verification documents
• Source of funds documentation (where requested for large transactions)

Financial Data

• Deposit and withdrawal transaction records
• Payment method identifiers (card last four digits, e-wallet account references)
• Account balance history

Technical and Behavioural Data

• IP address and geolocation data
• Device type, browser version, and operating system
• Session duration and game activity logs
• Pages visited and time spent on each page
• Communication records with the support team

2. How We Use Your Data

Personal data collected by Gamblezen Casino is used for the following purposes:

• Account management: processing registrations, maintaining account records, and managing login credentials.
• Identity verification: fulfilling KYC obligations under the terms of the Curaçao licence and anti-money laundering requirements.
• Payment processing: facilitating deposits, withdrawals, and transaction verification.
• Service delivery: providing access to the game library, bonuses, and customer support.
• Regulatory compliance: meeting reporting obligations under the Curaçao Gaming Control Board licence.
• Communication: sending account notifications, transactional emails, and promotional offers to opted-in accounts.
• Fraud prevention and security: detecting and preventing unauthorised account access, bonus abuse, and payment fraud.
• Responsible gaming: monitoring account activity for indicators of problem gambling and applying self-imposed limits.

3. Legal Basis for Processing

Data processing at Gamblezen Casino relies on the following legal bases:

• Contract performance: processing necessary to fulfil the obligations of the player account agreement, including identity verification, payment processing, and game access.
• Legal obligation: processing required to comply with anti-money laundering laws and Curaçao Gaming Control Board regulatory requirements.
• Legitimate interests: fraud prevention, security monitoring, and platform improvement, where these interests are not overridden by player rights.
• Consent: sending marketing communications to players who have opted in at registration or through account settings. Consent can be withdrawn at any time.

4. Data Sharing

Gamblezen Casino does not sell personal data to third parties. Data is shared with third parties only in the circumstances below:

• Payment processors: Suavity Marketing Limited (Gibraltar) and other payment service providers receive the data necessary to process deposits and withdrawals.
• Game providers: game studios may receive technical session identifiers to facilitate game delivery and RNG certification audits. No personal identification data is shared with studios.
• Identity verification services: third-party KYC service providers may process identity documents on behalf of the casino.
• Regulatory authorities: data may be disclosed to the Curaçao Gaming Control Board or other competent authorities upon a lawful request.
• Legal proceedings: data may be disclosed where required by law or court order.

5. Data Retention

Account data is retained for the duration of the account relationship and for a period of five years following account closure, in accordance with anti-money laundering regulatory requirements. Financial transaction records are retained for seven years. KYC documents are retained for the same period as the account data. Players may request deletion of data subject to retention obligations that prevent immediate erasure.

6. Data Security

Gamblezen Casino applies 256-bit SSL encryption to all data transmitted between the player's device and the casino servers. Account passwords are stored in hashed form and are not accessible in plain text by casino staff. Access to player data within the organisation is restricted to personnel with a legitimate operational need. Payment data is processed through PCI-compliant payment infrastructure.

7. Cookies

The Gamblezen website uses cookies to maintain session state, remember player preferences, and analyse site usage. A full description of cookie types and management options is provided in the Cookie Policy. Cookies that are not strictly necessary for site operation require consent, which is sought via the cookie banner on first visit.

8. Your Rights

Subject to applicable data protection law, players have the following rights regarding their personal data:

• Access: request a copy of the personal data held about you.
• Rectification: request correction of inaccurate or incomplete data.
• Erasure: request deletion of personal data where no legal retention obligation applies.
• Restriction: request that processing be restricted while a data dispute is resolved.
• Objection: object to processing based on legitimate interests where your circumstances warrant it.
• Portability: receive a copy of data you have provided in a structured, machine-readable format.
• Withdraw consent: withdraw consent for marketing communications at any time via account settings or by contacting support.

To exercise any of these rights, contact the support team with your registered account email and the specific request. The casino will respond within 30 days. Requests that cannot be fulfilled immediately due to legal retention obligations will be acknowledged with an explanation.

9. International Data Transfers

Altacore N.V. is headquartered in Curaçao. Player data may be processed in Curaçao, Gibraltar (by payment processors), or other jurisdictions where the casino's service providers operate. Data transfers outside the European Economic Area are conducted under appropriate safeguards where required by applicable data protection law.

10. Changes to This Policy

This Privacy Policy may be updated periodically to reflect changes in data practices or legal requirements. Players will be notified of material changes by email or through a notice on the website. The date of the most recent revision is indicated at the bottom of this page. Continued use of the casino following notification of changes constitutes acceptance of the revised policy.

For questions or concerns about this Privacy Policy, use the support options available in the account area

Last reviewed: 2026